Our commitment
We want every client to be happy with our work. If something has gone wrong, please tell us so we can put it right.
How to complain
Write to Larysa Brovchuk, practice principal, at office@kairos-k-practice.com or by post to our registered office. Tell us what happened, what you would like us to do, and include any documents that help.
What happens next
- Within 5 working daysWe acknowledge your complaint and tell you who is handling it.
- Within 4 weeksWe investigate and send you a full written reply, or explain why we need more time.
- Within 8 weeksIf you are still unhappy, you can ask us to review our decision.
If you are still not satisfied
You can refer your complaint to the Association of International Accountants, our professional body.
Complaints about how we handle personal data can also go to the Information Commissioner's Office.
Our courses
Complaints about our training courses follow the same steps.
Kairos-K LTD, company number 14481271, registered in England and Wales. Registered office: 48 Railway Street, Llanhilleth, Abertillery, Wales, NP13 2JB.